For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individual to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.
Junior Customer Operations Specialist with Catalan (m/f)
Responsibilities:
- supporting customers throughout the entire service journey, from initial inquiries to post-purchase support,
- understanding customer needs and recommending the most suitable products, services and available options,
- assisting customers with orders, bookings, changes and other service-related requests,
- guiding customers through the company’s digital platform and self-service solutions,
- handling customer inquiries, feedback and requests via phone, email and digital channels, supporting customers across international markets.
Requirements:
- very good command of English, Catalan and Spanish (minimum B2 level),
- strong interpersonal and communication skills,
- genuine enthusiasm for delivering exceptional customer experiences,
- open-minded attitude and motivation to grow within an international environment.
The offer:
- hybrid work model,
- exceptional travel benefits, including free and discounted tickets for you and your loved ones,
- a clear and structured career path within a globally recognized, international company,
- comprehensive onboarding and continuous training, supported by the latest technology,
- a competitive package of social benefits and employee rewards,
- modern office space located on the top floor in the very heart of the city,
- permanent employment opportunities and long-term career stability,
- access to a flexible benefit platform allowing personalized benefit selection,
- annual performance-based salary review,
- internal performance rewards for top achievers,
- company-sponsored investment fund with attractive employer contributions.