Customer Advisor with French (m/f)

For our Client, an international company with a strong market presence, recognized for its high standards and modern approach to business services, we are looking for motivated and detail-oriented individuals to join their team in Kraków. The company offers a dynamic work environment, real opportunities for growth, and a supportive, collaborative culture.

Responsibilities:

supporting customers in planning and managing their travel-related arrangements,
recommending tailored products, services and pricing options based on customer needs,
assisting with booking processes, modifications, and post-purchase support,
guiding users through the client’s online platform and self-service tools,
handling customer feedback and inquiries via phone, email and digital channels from international markets.

Requirements:

very good command of English and French (minimum C1 level),
strong interpersonal and communication skills,
genuine enthusiasm for delivering exceptional customer experiences,
open-minded attitude and motivation to grow within an international environment.

The offer:

hybrid work model,
exceptional travel benefits, including free and discounted tickets for you and your loved ones,
a clear and structured career path within a globally recognized, international company,
comprehensive onboarding and continuous training, supported by the latest technology,
a competitive package of social benefits and employee rewards,
modern office space located on the top floor in the very heart of the city,
permanent employment opportunities and long-term career stability,
access to a flexible benefit platform allowing personalized benefit selection,
annual performance-based salary review,
internal performance rewards for top achievers,
company-sponsored investment fund with attractive employer contributions.